Frequently Asked Questions

Once you have confirmed the payment of your order via the checkout page you will be automatically sent a confirmation email. The confirmation email will provide you with your order summary.

Once your order is processed and shipped you will receive another email from Simply Bubs Merchandise confirming your order has been shipped with a copy of your invoice attached.

If the email was not received in your Inbox, please check your Junk Mail or any Spam folders.

We recommend you add us to your address book to ensure you get all future correspondence delivered straight to your inbox.

If you still cannot see any emails from us, please email sales@simplybubs.com.au with details on what email you were expecting and we will promptly follow up.
You can also get in touch using the Contact Us page listed on our website.

Yes! We deliver Australia wide and New Zealand wide. To keep things simple we provide Flat Rate Shipping on all orders. 

Australia wide flat rate shipping

  • $9.95 Australia wide Standard shipping 
  • $14.95 Australia wide Express next business day shipping (orders placed by 11am)

New Zealand wide flat rate shipping

  • $35 New Zealand wide Standard Post (Tracked) 3-10 Business days
  • $55 New Zealand wide Express Courier (Tracked) 2-6 Business days

Please note: Although most of our products can be shipped to New Zealand, some products are only available to be shipped within Australia due to various restrictions. This will be clearly listed in the product description.

To keep things simple, Simply Bubs Merchandise offers flat rate shipping on all orders.

This simply means regardless of how many items you purchase in one order you will only pay one flat shipping rate. 

Yes! We deliver products worldwide. We offer flat rate shipping for all international orders. 

All international orders are delivered via the Australia Post Express Courier International service which is a tracked service with estimated delivery time of 2 -10 business days*.

To determine the shipping cost for your country please refer to the International Delivery section on our Delivery & Shipping page.

Please note: Some products cannot be shipped internationally due to various restrictions. This will be clearly listed in the product description.
*The delivery times of 2-10 business days are between metropolitan areas of major cities, excludes time in customs if applicable and may be subject to delay due to causes outside of Simply Bubs Merchandise & Australia Post control.

In the product description you will see the words: “PLEASE NOTE: This product can only be shipped within Australia”

This implies that the product cannot be shipped internationally. This mostly applies to prams & bulky items such as furniture.

If you have more questions please feel free to send us a message, we are more than happy to help.

There are 3 ways you can contact us:

  1. By filling out the form on the Contact Us page
  2. Send an email to sales@simplybubs.com.au
  3. Send us a message via Facebook messenger: Facebook.com/SimplyBubs

Our friendly staff are always here to help and will respond to your inquiry as soon as possible.

All items on our website allow Express Delivery. For items kept in our Sydney warehouse Express Delivery means it will be dispatched the next business day for orders placed before 11am and the following business day for orders placed after 11am.

Items that are dispatched via our Australian business partners do not all provide Express Delivery however for these items if you pay for express delivery this indicates an express service from Simply Bubs Merchandise to ensure your order is processed as priority but doesn’t guarantee Express delivery on behalf of our business partner, if our partners provide an express service then this will be selected on your behalf.

Yes, it is possible you may have to pay extra fees when receiving goods in your destination country.  Each country has its own rules for customs and it is your responsibility to find out what other cost may be incurred.

The Simply Bubs Merchandise policy is that the customer placing the order is responsible for paying any fees, charges and taxes incurred in the destination country. 

Please note: This does not apply to orders within Australia.

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