Once you have confirmed the payment of your order via the checkout page you will be automatically sent a confirmation email. The confirmation email will provide you with your order summary.
Once your order is processed and shipped you will receive another email from Simply Bubs Merchandise confirming your order has been shipped with a copy of your invoice attached.
If the email was not received in your Inbox, please check your Junk Mail or any Spam folders.
We recommend you add us to your address book to ensure you get all future correspondence delivered straight to your inbox.
If you still cannot see any emails from us, please email email@example.com with details on what email you were expecting and we will promptly follow up.
You can also get in touch using the Contact Us page listed on our website.
Yes! We deliver Australia wide and New Zealand wide. To keep things simple we provide Flat Rate Shipping on all orders.
Please note: Although most of our products can be shipped to New Zealand, some products are only available to be shipped within Australia due to various restrictions. This will be clearly listed in the product description.
To keep things simple, Simply Bubs Merchandise offers flat rate shipping on all orders.
This simply means regardless of how many items you purchase in one order you will only pay one flat shipping rate.
Yes! We deliver products worldwide. We offer flat rate shipping for all international orders.
All international orders are delivered via the Australia Post Express Courier International service which is a tracked service with estimated delivery time of 2 -6 business days.
To determine the shipping cost for your country please refer to the International Delivery section on our Delivery & Shipping page.
Please note: Some products cannot be shipped internationally due to various restrictions. This will be clearly listed in the product description.
In the product description you will see the words: “PLEASE NOTE: This product can only be shipped within Australia”
This implies that the product cannot be shipped internationally. This mostly applies to prams & bulky items such as furniture.
If you have more questions please feel free to send us a message, we are more than happy to help.
There are 3 ways you can contact us:
- By filling out the form on the Contact Us page
- Send an email to firstname.lastname@example.org
- Send us a message via Facebook messenger: Facebook.com/SimplyBubs
Our friendly staff are always here to help and will respond to your inquiry as soon as possible.