At Simply Bubs Merchandise we pride ourselves in quality and reliability. Simply Bubs Merchandise has partnered with industry leaders to provide you with high quality, durable products. Each product is quality checked before it is sent to you to ensure that you only receive the best.

When you receive your order if you have any concerns please email us immediately on sales@simplybubs.com.au and we will endeavor to sort it out as quickly as possible. 

To the extent permitted by law Simply Bubs Merchandise do not accept returns or exchanges unless the item you purchased is defective or falls under the Simply Bubs Merchandise wrong size policy.

Please choose carefully as we do not give refunds if you change your mind or make the wrong decision.

Checking your item upon delivery
Please ensure upon arrival of your delivery you check each parcel/box carefully and ensure there is no visible damage. For boxed items please check each carton corner carefully for impact damage. If you can see damages please advise the driver before you sign for the items.

Once you have signed for your items you must open and check all items within 24 hours from delivery. If there is any damage you must notify Simply Bubs Merchandise within 24 hours from delivery via email on sales@simplybubs.com.au

Defective Items Returns or Exchange
If you have received anything that is not correct, faulty or damaged please contact us via email on sales@simplybubs.com.au and we will assist you in rectifying the issue as soon as possible.

In a rare and unfortunate event the product you receive is defective or significantly different from the photo shown on our website, we will meet our legal obligations which may include a refund of the purchase price and delivery charges, or provide a replacement product, provided the product is returned within 7 days of receiving the goods with a proof of purchase and meets the following exchange and refund conditions:

  1. Simply Bubs Merchandise must be informed in writing (via email) about the defect within 24 hours from delivery.

  2. Items must be returned within 7 days of receiving the delivery, with proof of purchase.

  3. Your return must be approved by Simply Bubs Merchandise before it is shipped back to us. All approved returns will be given a return reference number.

  4. You must provide your name, address and phone number.

  5. The returned items must be in original condition, unopened, unworn, unwashed, or otherwise unused with original tags/labels attached and must not have any odors.

  6. The returned item must be packed carefully with all items, instructional booklets, attachments/tags included and be approved by Simply Bubs Merchandise for exchange or return prior.

Your item will be assessed prior to any exchange or refund being granted. Simply Bubs Merchandise reserve the right to reject the exchange or refund of any item at their discretion if any of the above conditions are not met.

You are responsible for all costs associated with returning the item to us. Please keep proof of shipping costs incurred for the return of a defective item. Any shipping costs incurred by the customer to return the item will be refunded if the item is deemed defective by Simply Bubs Merchandise.

Any additional costs incurred due to currency conversion will not be refunded and are considered the responsibility of the customer.

When contacting Simply Bubs Merchandise please provide your proof of purchase and a photo of the defect if possible.

Shipping for Returns
Please do not return the item until it has been approved for return by Simply Bubs Merchandise and you have a return reference number.

You are responsible for return shipping. All items must be securely packed to ensure safe shipping. If the item is returned damaged and/or without appropriate packaging your return will not be accepted.

We cannot guarantee that we will receive your returned item therefore we suggest you use tracked postage and/or purchase postage insurance. We cannot be held responsible for any returned product lost or damaged in transit.

Refunds
Once your return is received and inspected we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or exchange.

If the return is approved then your refund will be processed via your payment method or gift card.

Please note:

  • Items will not be returned or exchanged due to colour discrepancies as the colour can vary depending on individual monitor and device settings.
  • Shipping costs can only be refunded on a defective item that has been purchased separately. Shipping will not be refunded if there are other items on the invoice when a faulty item is returned.

Simply Bubs Merchandise Wrong Size Exchange Policy
We want you to shop in confidence. So if you have made all efforts to select the correct size of clothing for your baby and the item does not fit, we will happily exchange it for another size were applicable. Please contact us at sales@simplybubs.com.au within 48 hours of the delivery if you require a size exchange.

You as the customer will need to pay for all shipping costs associated with the exchange. All exchanges are subject to the return conditions outlined above. If the conditions are not met Simply Bubs Merchandise reserve the right to not accept the exchange.

If we do not have the size you require we will issue you with a Simply Bubs Merchandise gift card for the value of the goods. Please note shipping costs cannot be added as part of the gift card.

Wrong size exchange applies to baby and kids clothing only.

Exceptional Circumstances
We understand that sometimes there are situations that are just unavoidable or out of your control, in these exceptional circumstances we may offer you a gift card if you would like to return a product. If such an event arises please contact us via email on sales@simplybubs.com.au We will assess your situation and inform you of the outcome.

In this situation the same terms and conditions apply as detailed above for returning an item. Please do not return an item unless it has been approved for return by Simply Bubs Merchandise and you have a returns reference number.

Order Cancelations
To cancel an order you must email sales@simplybubs.com.au within 24 hours of placing the order. Your order will only be cancelled if notified in writing via email, no other form of communication will be accepted for cancelling orders. A 20% cancellation fee will be charged on all cancellations. Cancellation fees apply to the cost of goods only, shipping charges, where applicable will be refunded in full.

Orders cannot be cancelled once they have been shipped. Express (next day) orders cannot be cancelled. Orders placed on a Friday before 11am for a Saturday delivery (to be delivered the next day) cannot be cancelled.

Order cancellation refunds will be processed in the form of a gift card for you to use on our website on your next order. The gift card amount will be the total amount of the order minus the cancellation fee.

Questions
If you have any questions about the returns policy please contact us via email on sales@simplybubs.com.au

Close Menu